General terms and conditions

These General Terms and Conditions of Sale (hereinafter referred to as “GTCS”) govern the sale of jewelry on the Maison Odette website (hereinafter referred to as “the Site”), operated by BLUE COMPAGNY FZCO, whose registered office is located at DUBAI SILICON OASIS, DDP building A2, Dubai, United Arab Emirates and registered under trade license number 34147.

All orders placed on the Site imply the buyer’s (hereinafter referred to as “the Customer”) unreserved acceptance of these GCS.

Any person registering on the site must adhere to these terms and conditions of sale and thus accept them unreservedly.
No purchase may be made on the site without having first accepted these conditions. Internet users may consult the general terms and conditions of sale at any time by clicking on the “General terms and conditions of sale” heading at the bottom of the screen.
The present conditions express the entirety of the obligations of the parties.
If a condition is missing, it will be considered to be governed by the practices in force in the distance selling sector.
If any particular provision of these terms and conditions is held to be invalid or declared to be invalid by a final and binding decision of a court of competent jurisdiction (e.g. change of law, regulation, court decision), the remaining provisions shall remain in full force and effect.

By accepting these Terms and Conditions, you declare that you are of legal age in your country or province of residence, or have reached the age of majority and give us your consent to allow your dependent minors to use this site.

You must not use our products for any illegal or unauthorized purpose, nor, in the course of using the Service, violate any laws in force in your jurisdiction (including but not limited to copyright laws).

You must not transmit any viruses, worms or other code of a destructive nature.

You must not transmit any viruses, worms or other code of a destructive nature.

LIMITATION OF CUSTOMERS
The items displayed on the site are offered for sale to non-trading individuals only.
All users of the site declare that they have the legal capacity to place an order on the site and to use a bank card.

ARTICLE 1: PRODUCTS AND AVAILABILITY

The Maison Odette website offers jewelry and fashion accessories for sale.
The jewelry offered for sale is described and presented as accurately as possible on the site. However, errors or omissions may occur.
Similarly, depending on the Internet browser or screen used, the colors of the items may not correspond to the actual colors.
The photos and illustrations used on our site come from our own shootings.

Orders are received exclusively via the Internet after acceptance of these general terms and conditions of sale.
Customers place orders by selecting the items of their choice on the Site, then validating their basket and proceeding with secure payment. A confirmation e-mail is sent once payment has been confirmed.
Data relating to orders are stored on reliable and durable computer media. They are considered as proof of the contractual relations between the parties in the same way as any document drawn up, received or kept in writing. The Vendor reserves the right to cancel or refuse any order in the event of a previous dispute with the Customer or in the event of non-compliance with the present GTCS.

Jewelry prices are indicated in euros (€), all taxes included (TTC), excluding shipping costs. Delivery costs are indicated before the order is confirmed. The Vendor reserves the right to modify its prices at any time, without prior notice. However, the price applied will be that in force at the time the order is placed.

On the www.maison-odette.com website, customers can pay for their orders by any of the payment methods offered, including credit card, PayPal, or any other specified method. Payment is secure.

If payment is not received, the order will not be validated and the items will not be dispatched.

Promotional codes cannot be added together, and can only be used for one order.

Jewelry is shipped from the European Union or the United Arab Emirates and delivered worldwide.

Parcels are delivered by MONDIAL RELAIS

Delivery times vary according to destination and mode of transport selected. They are given as an indication and do not constitute a firm commitment on the part of the Seller.

Delivery costs are calculated at the time of ordering and depend on the destination and weight of the package.

The Seller cannot be held responsible for delays or losses caused by the carrier. In the event of a problem, the Customer should contact the carrier directly or the Vendor for assistance.

If the buyer notices any breakage or damage to the parcel, he has 24 hours to notify the seller. We advise you, if the original packaging is damaged, torn or open at the time of delivery, to check the condition of the items in the presence of the deliveryman and immediately make any reservations on the delivery note, or even refuse the parcel.

It is the buyer’s responsibility to ascertain whether his parcel has been tampered with or damaged. We advise you to systematically check the contents of the parcel in the presence of the carrier, in order to verify the condition of the items, even if your parcel shows no signs of deterioration. If they have been damaged or stolen, you must refuse the package and note a reservation on the delivery slip (package refused because opened or damaged). MAISON ODETTE cannot be held liable if the buyer has not expressed a reservation.
To obtain a refund or exchange of items (while stocks last), the buyer must inform us of any problems by sending us a message via the “Contact” section. He must provide a detailed report of the problem observed (e.g. damaged package, already opened, etc.). The buyer may be asked to provide a photo of the damage by email.
If the package is declared lost and there is no more stock available to ensure a second shipment, the order will be refunded as soon as possible.

In accordance with applicable legislation, the Customer has 14 days from receipt of the product to exercise their right of withdrawal, except for personalized jewelry which is neither returned nor exchanged.
•⁠ ⁠Jewelry must be returned in its original condition, unworn, with its original packaging.
•Return costs are the responsibility of the Customer, except in the event of a proven defect in the product.
•Refund will be made within 14 days after receipt and verification of the returned items.
DEFECTIVE ITEMS
Products are considered defective if they are damaged upon receipt or if a manufacturing defect is discovered within three weeks of the date of purchase. If your item is received defective or you wish to make a reservation (damaged package, open package, missing product, damaged or soiled product, etc.) you must notify us upon receipt of the package in the “contact” section.
Then make a return request in your account and return the defective item within 14 days from the date you received your order. Please note that items damaged as a result of normal use will not be considered defective.
COLORS
We make every effort to display as accurately as possible the colors of the items offered on the MAISON ODETTE website. However, the resolution of computer, tablet and smartphone screens varies from device to device, so we cannot guarantee 100% display of actual colors.

The products offered comply with current UAE legislation and standards applicable in the UAE. Consequently, MAISON ODETTE cannot be held liable in the event of an error or omission in any of these photographs, texts or graphics, information or product characteristics. Of course, if you have any questions about the products, you can contact our customer service.

1.⁠ ⁠Intellectual Property
All content on this website, including but not limited to text, images, graphics, logos, videos, icons, sounds, and software, is protected by applicable intellectual property laws. These elements are the exclusive property of BLUE COMPAGNY-FZCO or are subject to authorization for use.

Any reproduction, representation, modification, distribution or exploitation, in whole or in part, of the content of the site without prior written authorization is strictly prohibited and may constitute an infringement punishable by applicable laws.

2.⁠ ⁠Industrial Property
The jewelry offered on this site are original creations and are protected by industrial property law. The models, drawings and designs of the jewelry are registered and belong exclusively to Maison Odette. Any reproduction, imitation or use of these creations without authorization may result in legal action.

The brand names, logos and other distinctive signs used on the site are also protected by trademark law. Their use without authorization is strictly prohibited.

The Customer’s personal information is collected as part of order processing and is protected in accordance with current regulations. The Customer has the right to access, rectify and delete their personal data by contacting the Seller.

Accordingly, in accordance with the French Data Protection Act of January 6, 1978, you have the right to access, rectify, and object to your personal data.
To do so, simply submit a request online, providing your first and last name, address, and, if possible, your customer reference number: – by email: by completing our contact form

Maison Odette cannot be held liable in the event of non-performance or poor performance of the contract due either to the actions of the Client, or to the unforeseeable and insurmountable actions of a third party to the contract, or to a case of force majeure.

All our products benefit from:
•⁠ ⁠the legal guarantee of conformity
•⁠ ⁠the legal guarantee against hidden defects.

Regardless of any commercial guarantee that may be granted by MAISON ODETTE to the Customer, all products supplied by Maison Odette benefit from the legal guarantee of conformity provided for in Articles L. 217-3 to L. 217-17 of the Consumer Code and the legal guarantee of hidden defects provided for in Articles 1641 to 1648 of the Civil Code.
Under these guarantees, MAISON ODETTE undertakes, at the Customer’s choice, to reimburse or exchange defective products or those that do not correspond to their order.
To benefit from the guarantee, the Customer must contact Maison Odette Customer Service by following the following steps:
1.⁠ ⁠Have the order number and the reference of the item concerned (this information is indicated on your purchase invoice);
2.⁠ ⁠Send the support request to MAISON ODETTE Customer Service by email to the following address: contact@maison-odette.com

In order to ensure rapid and high-quality processing of the warranty request, the Customer will specify their contact details, their order number and the reference of the item concerned and will detail as much as possible the problem encountered and, where possible, will attach a photograph of the product defect to the email.

Sales made to Maison Odette via the website www.maison-odette.com are subject to the laws of the United Arab Emirates. In the event of a dispute, an amicable solution will be sought before any legal action. Failing this, all disputes to which this contract may give rise, concerning its validity, its interpretation, its execution, its termination, their consequences and their consequences will be submitted to the competent court in accordance with the rules of jurisdiction of common law.

For any information or questions, our customer service is at your disposal: – via the Contact section.